A 125-year-old analytics company, is no stranger to data. They understand the power and impact it can have – which is why PBI Research Service’s CertiCensus® caught their attention. The company uses deep data insights and analytics to solve business challenges for Fortune 500 clients. Their portfolio of B2B companies increases customer loyalty, employee experience and sales performance through a variety of services and software solutions.
The company has been a client of PBI’s for over a decade, benefiting from death audit services to manage their pension plan participants and retirement benefits, to eliminate costly overpayments and steward their pension fund effectively. When PBI launched CertiCensus in 2021, the retirement committee at the company did their due diligence to evaluate if it would best meet their needs.
“This is so much more than we expected,” said a retirement benefits analyst at the company. PBI’s new end-to-end solution, CertiCensus, checked every box and they immediately saw the power and value it could provide. In addition to identifying deaths with near-perfect accuracy (to terminate payments and avoid costly and possibly fraudulent overpayments), CertiCensus is helping locate current participants and beneficiaries, update data in real time, and manage all participant communication.
“I am so impressed with the reports that we get including the frequency and the amount of information provided,” the analyst said. “The CertiCensus beneficiary search is amazing.”
With CertiCensus, the company started taking advantage of PBI’s Locate services and found they had incorrect addresses for approximately 375 of their participants, and several had retired without receiving their due benefits. “We were late, but we couldn’t find them. We can now reach out and tell them that.”
PBI’s solution has given the company pension team the data and insights they need to more effectively manage their plan participants and fund, ensuring dollars are getting in the right hands at the right time. It also provides the company with reporting and compliance that puts their leadership at ease across the organization.
“I’ve been super impressed. I wish we would have done this a long time ago. I feel so much more efficient now,” the analyst said.
Learn more about CertiCensus here.
