If You Receive A Letter, What Should You Do
Pension Benefit Information, LLC has been engaged by an organization to locate participants who are listed as “missing” and you may be due a benefit from your former employer. Please confirm or update your current mailing address so they can contact you with important benefit information.
Please do ONE of the following if you received a letter:
To confirm or update your information you will need the reference number and letter ID at the top of the notice.
Call us at 415-459-2319. We are available Monday – Friday, 8AM – 5PM Central Time.
Why You May Have Received A Letter
Our company Pension Benefit Information works with employers, unions, and other plan agencies to update addresses of plan participants who may be eligible for benefits. This page is intended to provide answers to the most common questions we are asked, and hopefully eliminate any confusion you may have.
The purpose of this letter is to either confirm your address or obtain beneficiary information if the participant we are looking for is deceased. The address information you supply is strictly confidential and will only be provided to the company, union, or plan agency that owes you benefits. This information will not be provided to any other individual or agency.
Please read through the questions listed below to see if your question is answered. If you need to contact us, please call our staff using the phone number on your letter and have your letter available when you call. If there is an unusually high call volume, you may receive a busy signal. Please know that if you send in your response, the next communication will come from your former employer or union with more detailed information.
Frequently Asked Questions
There are several ways that you can confirm our update your mailing address.
Visit us at http://locate.pbinfo.com to confirm or update your information. You will need the reference number and letter ID from the top of the notice you received. This is the fastest way to confirm your information.
Give us a call at (415)459-2319. We are available Monday-Friday from 7 am – 5pm Pacific Time.
Send in the bottom portion of the letter in the postage-paid envelope provided with any corrections made and the appropriate box marked. The form at the bottom of this letter has been provided for you to verify or correct the information needed. A postage paid envelope is included for your convenience.
PBI will confirm your address and provide the results securely to your former employer or pension plan. Your former employer/union will then follow up with you directly.
Some of our clients have engaged us to reach out to former employees or union members by phone if there is no response to the letter we sent. If you receive a voicemail from us, please give us a call back so that we can ensure your employer has your current contact information.
“Dear PBI: I appreciate you being BBB members. It’s difficult knowing who is trustworthy in these days of heightened info security. Good on you!”
– Former employee of a Union Pension Fund
“I worked for them almost 18 years and didn’t think I’d be getting a pension. This is a great surprise.”
– Former employee, Major Hotel Chain
“I didn’t know All Steel had been acquired by another company who would have my benefits. I’m glad I got a second letter, because I shredded the first one. I’m so glad I called you.”
– Former employee of All Steel (Now Invensys)
“I worked for Clevite 10 years ago. This could be big! I tried to get the government to help me find these benefits 2 years ago and they said they could find nothing.”
-Former Clevite employee, Major Packaged Foods/Food service Corporation
“I have been trying to find these benefits for years! Some of these benefits with IBEW go back 30 years and I have been able to find nothing until now.”
-IBEW participant, Major Union Fund
“I have been trying to find out about this pension for the last year. I keep calling my former employer and have never been able to get any information.”
-Former Union worker
“I am approaching 65 and didn’t know how to collect my pension. I was thrilled you found me.”
-Hotel/Restaurant Union employee