PBI has been helping to find missing plan participants since 1989. We were the first company to provide plan sponsors and benefit administrators an address location service and we have offered the most comprehensive service available since its inception. Every PBI customer is guaranteed to meet all ERISA and fiduciary plan responsibilities to perform a “diligent” or “good faith” search.

What is required when searching for participants?

Different governmental agency and legal requirements must be followed when searching for missing
participants. For example, “due diligence”, as defined by the Pension Benefit Guarantee Corporation
(PBGC), requires benefit plans to use a commercial locator service, as well as a government forwarding
service. Pension law and fiduciary responsibility mandates that “a good faith effort” must be made to find
missing participants.
The Bottom Line: PBI’s Address Location Service meets ALL requirements when searching for missing participants, assuring compliance with the law. We will find your missing participants, or provide proof
for your records that a diligent search was completed.

Why is PBI the best choice?

PBI offers the most comprehensive service available to find missing participants. We use more sources
than any of our competitors, and we also ensure that the address you are being provided is confirmed
as correct. Our Address Location Service provides your plan participants with cost-free call center access,
where trained PBI personnel can answer questions and verify current addresses.

If a plan participant cannot be found, you will have written proof for your records that you completed
a prudent and diligent search.

PBI is the best choice to provide the most thorough search available simultaneously meeting all diligent
search requirements.

Benefits:

• Save time
• Reduce costs
• More sources, better results
• Call center access for your plan participants
• Guaranteed to meet your search requirements

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